Basics of Office Administration I

1 Full Day

Office Assistants face many challenges—from handling complex technical problems to guiding smooth office communications. In this course, participants build their foundation of skills that are essential to personnel in any well-run office. Participants explore a model for linking both the technical and “people” side of their job, learn to demystify personal interactions, and develop skills to solve problems without stress. Individuals also explore the components of career planning for this profession as they assess their own proficiency in key competencies.

Course Objectives:

• Assess workplace challenges
• Learn to problem solve with tact and confidence
• Identify the steps to success
• Develop a personal career plan