Basics of Office Administration II

1 Full Day

Office Assistants are asked to handle diverse job duties and responsibilities. This course focuses on expanding participants’ capabilities by improving core skills so they are better equipped to handle a variety of demanding responsibilities. Topics include tips on enhancing professional image, becoming a power planner, balancing priorities, and delivering exceptional customer service.

Course Objectives:

• State planning methods to balance priorities on the job
• Strategize ways to handle diverse job duties simultaneously
• Identify ways to enhance personal image
• Define appropriate office etiquette