Dealing with Difficult People

1 Full Day

During this course, participants will learn successful approaches for handling workplace conflict situations more effectively, and with less stress, tension, anxiety, and fear. Participants learn techniques to defuse difficult people and how to gain respect by appropriately managing disagreements and conflicts before they escalate into more destructive situations.

Course Objectives:

• Understand the nuances and dynamics of conflict and confrontation
• Identify the key role of an “authority figure” and how this influence affects all parties
• Learn strategies to redirect unhealthy conflict and confrontation to healthy problem-solving
• Learn to set appropriate boundaries with difficult personality types