Email Etiquette

½ Day or 1 Full Day

During this workshop, participants explore the challenges and benefits of using e-mail to successfully communicate. Participants learn to improve their ability to write e-mails that are concise, clear, and courteous while improving their professional image at work.

Course Objectives:

• Identify the differences between “blind” and face-to-face communication
• Describe effective e-mail formats and style
• Identify information that is not appropriate for e-mail
• Learn and apply four basic writing rules
• Apply writing tips to reduce wordiness
• Review key grammar rules