Selling is a H.A.B.I.T.

1 Full Day

Selling is a H.A.B.I.T. consists of five, highly-interactive, educational modules geared to help customer contact staff identify and refer sales opportunities. The modules are: H-Have a Plan; A-Articulate; B-Build the Relationship; I-Investigate; T-Take Action. Topics include a review of customer service essentials for success, focus on successful sales techniques, and how a professional image influences the sales and service environment.

Course Objectives:

• Demonstrate exceptional customer service techniques
• Meet customer needs through skilled sales techniques, providing the ultimate in customer service!
• Identify prospects for products and services
• Ask questions to uncover customer needs
• Listen attentively for signs of product needs and services
• Recommend products and services to both new and existing customers
• Refer or close the sale by gaining customer agreement
• Demonstrate professionalism in dress and posture