Telephone Techniques and Email Etiquette

1 Full Day

This workshop will enhance your current telephone techniques and examine the benefits of using e-mail to successfully communicate.

Course Objectives:

• Review the keys to courteous telephone behavior
• Identify strategies for staying calm when dealing with difficult callers
• Understand the value of a positive attitude when communicating by telephone and email
• Identify the differences between e-mail and other forms of communication
• Describe effective e-mail communications
• Review standards for office e-mail
• Identify information that is (and is not) appropriate for e-mail
• Learn tips for using e-mail effectively and efficiently